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FAQ

General

Confirmation email not received

You will receive an email once your order has been processed.

Please also check your spam or junk mail folder and other tabs in your inbox.

If you have any further questions, please contact us.

How long does delivery take?

Orders are processed within 24 hours . Delivery time to Belgium and the Netherlands: 1–3 business days . International shipments may take longer.


Please note that we aim to ship pre-orders within 10 days.

The delivery details are included in your confirmation email.

Other questions?


You can contact us through our contact page. We're happy to help!

Redolash Serum

How do I use this product for best results?

Apply the serum every evening to cleansed skin , directly on the lash line , as you would apply eyeliner.

Want faster results? Use the serum in the morning as well .

How long does it take before I see results?


Most customers notice a difference within 4 to 6 weeks of consistent daily use. For best results, we recommend using the product for at least 2-3 months .

Is the product vegan and not tested on animals?


Yes! Our formula is 100% vegan and completely free of animal ingredients. Furthermore, the product is cruelty-free and not tested on animals.

Does this product contain prostaglandin?

No. Our formula is completely prostaglandin-free and contains no prostaglandin analogs. This makes the product safe for daily use, even around the sensitive skin of the eyes.